FAQ

How do I check the balance of my gift card?

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Please use this link to check your gift balance.

How can I purchase a gift card?

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Currently gift cards can be purchased at any location or on the RUDY App.

How can I use my RUDY gift card?

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You can use it on the RUDY App, for website orders or at any location.

Are your restaurants nut-free facilities?

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We don't use peanuts in any of our items, but cannot guarantee that we are a peanut-free facility.

Where can I find menu nutritional information?

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Our team is currently working on the nutritional guide and we plan to launch it early 2026.

Having a hard time reaching us by phone during a lunch or dinner period?

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We do our best to answer every call but this can be difficult during peak periods. You can email the location and they will respond in a timely manner.

Are all restaurants accessible?

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Most of our restaurants are accessible. Visit our locations page to see if the location near you is accessible.

Are your buns gluten-free?

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No, our buns do have flour which contains gluten.

Are your patties gluten-free?

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Yes, our patties are gluten free.

What is the gluten free option?

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We offer the option of a lettuce wrap. Any burger can be made as a lettuce wrap.

Can you make The Valentino gluten-free?

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No. The Valentino cannot be gluten-free as it is coated with our dredge which contains gluten.

Are your fries/poutine gluten-free?

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Yes, they are free of any ingredients containing gluten.

Is your gravy gluten-free?

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No, it contains gluten.

Are your brownies gluten-free?

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No, our brownies are made in house with flour containing gluten.

Are your milkshakes gluten-free?

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Yes, our milkshakes are free of any ingredients containing gluten.

I tried to place an order through the App but was unable to complete the transaction. How can I get my order fulfilled?

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We apologize that you are experiencing technical difficulties. Please confirm the card number and Postal Code tied to your card are entered correctly on your profile. If the issue persists, please contact your financial institution. If this does not resolve the issue, please contact us on the Support Page.

How can I apply for a position at RUDY?

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Please click this link to our Employment page.

How can I get information about RUDY franchising?

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Please email us at development@rudyresto.com.

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